How Can We Help You?

Creating a Paysolo account is quick and easy. Simply click 'Get Started', provide your email address, verify your identity with a government-issued ID, and you're ready to go. The entire process takes less than 5 minutes, and you'll have access to your Virtual IBAN immediately after verification.

You'll need a valid government-issued ID (passport, national ID, or driver's license) and a proof of address document (utility bill, bank statement, or official letter dated within the last 3 months). Business accounts require additional documentation such as company registration documents.

Most accounts are verified within minutes using our automated verification system. In some cases, manual review may be required, which typically takes 1-2 business days. You'll receive email updates throughout the verification process.

A Virtual IBAN is a unique International Bank Account Number where you can deposit EUR from your own bank accounts via SEPA and SWIFT. With Paysolo's Virtual IBAN, you can convert EUR to crypto and withdraw to external wallets where our services are available.

Paysolo's Virtual IBAN is available to verified individuals and businesses in supported jurisdictions within our standard marketing appetite. Availability varies by country and risk category. See our Risk Appetite page and supported countries list. If you need to manage EUR funds or convert between EUR and crypto, our Virtual IBAN may fit your needs when you are eligible.

With your Virtual IBAN, you can deposit EUR from your own bank accounts via SEPA and SWIFT, convert EUR to crypto, and withdraw crypto to wallets you control, where supported. It's a focused EUR-to-crypto bridge when you qualify.

Yes! Paysolo seamlessly bridges traditional banking and cryptocurrency. You can fund your Virtual IBAN using crypto assets, and convert them to EUR for your banking needs. This makes it perfect for crypto businesses and individuals who want to easily use their digital assets.

We currently support crypto for on/off ramp services on the Polygon network. More blockchain networks including Ethereum, Arbitrum, Optimism, Base, Solana, and Tron are coming soon.

We offer highly competitive real-time rates for crypto conversions. Our rates are updated every few seconds to reflect current market conditions. You can always see the exact rate before confirming any transaction, with no hidden fees.

SEPA payments within Europe are typically processed within 1-2 business days, with many arriving same-day. SEPA Instant transfers are processed in seconds. Crypto conversions and internal transfers happen quickly. We prioritize speed to ensure your money moves as fast as your business does.

Paysolo's Virtual IBAN is denominated in euros (EUR). You can deposit EUR from your own bank accounts via SEPA and SWIFT. EUR can be converted to crypto and withdrawn to external wallets where permitted, or crypto can be converted back to EUR.

Transaction limits depend on your account verification level and type. Personal accounts start with generous limits that can be increased upon request. Business accounts enjoy higher limits tailored to commercial needs. Contact our support team for specific limit information.

Absolutely. Paysolo is EU-regulated and fully compliant with European financial regulations. We use bank-grade 256-bit SSL encryption, multi-factor authentication, and all funds are held in segregated accounts with licensed financial institutions. Your money is protected by the same standards as traditional banks.

We offer multiple layers of security including two-factor authentication (2FA), biometric login, device management, transaction notifications, and suspicious activity monitoring. You can also set custom security preferences and spending limits for additional protection.

Yes, Paysolo operates under EU financial regulations and holds all necessary licenses to provide payment services across the European Economic Area. We maintain strict compliance with anti-money laundering (AML) and know-your-customer (KYC) requirements.

We onboard customers in many countries that meet our risk appetite. The list changes over time. See our supported countries map and Risk Appetite page for prohibited and high-risk jurisdictions. If your country appears in our marketing coverage, you may be eligible subject to verification.

You can usually access your Paysolo account while traveling through our mobile app or web platform, where legally permitted and if your account remains in good standing. We recommend enabling 2FA for additional security when you're away from home.