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Transitional VASP – CASP authorisation pending (FSC)
Формуляр за подаване на жалба / Complaint Submission FormMiCA Art. 71

Подаване на жалбаSubmit a Complaint

Използвайте този защитен онлайн формуляр, за да подадете жалба до PAYSOLO EOOD. Подаването и разглеждането на жалби е безплатно.Use this secure online form to submit a complaint to PAYSOLO EOOD. Submission and handling of complaints is free of charge.

Регулаторен запис / Regulatory Record

Подаването и разглеждането на жалби е безплатно.Submitting and handling complaints is free of charge.

Ще потвърдим получаването в рамките на 5 работни дни.We will acknowledge receipt within 5 business days.

Личните данни се обработват за разглеждане на жалби и се съхраняват минимум 5 години.Personal data is processed for complaints handling and retained for at least 5 years.

If your complaint is not resolved

If you are not satisfied with our response, you may escalate as follows:

Financial Supervision Commission (FSC)

For complaints relating to crypto-asset services under MiCA, you may contact the Financial Supervision Commission of Bulgaria, the competent authority for Paysolo EOOD as a CASP applicant.

www.fsc.bg

Commission for Personal Data Protection (CPDP)

If your complaint concerns the processing of personal data (including GDPR-related complaints), you may lodge a complaint with the Commission for Personal Data Protection of Bulgaria.

www.cpdp.bg

Уведомление за поверителност / Privacy Notice

Личните данни в този формуляр се обработват от „ПЕЙСОЛО“ ЕООД като администратор с цел разглеждане на жалбата, на основание изпълнение на регулаторно задължение и легитимен интерес (чл. 6, § 1, букви „в“ и „е“ от GDPR). Данните се съхраняват минимум 5 години. Жалбоподателят разполага с правата по чл. 15–22 от GDPR. Контакт: support@paysolo.io.

The personal data in this form is processed by PAYSOLO EOOD as data controller for the purpose of handling the complaint, on the basis of compliance with a legal obligation and legitimate interest (Article 6(1)(c) and (f) GDPR). The data is retained for a minimum of 5 years. The complainant has the rights set out in Articles 15–22 GDPR. Contact: support@paysolo.io.

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20% complete / завършено

Можете също да подадете жалба в свободен текст или подкрепящи документи по имейл на / You may also submit a free-text complaint or supporting documents by email to support@paysolo.io

Стъпка 1 от 5 / Step 1 of 5

Информация за жалбоподателя / Information About the Complainant

Посочете основните данни на физическото или юридическото лице, което подава жалбата. / Provide the main details of the individual or legal entity submitting the complaint.

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Company number: 207268330
George Washington 24, fl. 3, office 6, Sofia, Bulgaria

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Paysolo services are not available in certain jurisdictions, including the United Kingdom, Russia, Ukraine, Afghanistan, Lebanon, Belarus, Iraq, Iran, and other prohibited or high-risk jurisdictions; please refer to our Risk Appetite Policy for the full list and eligibility criteria.

Paysolo EOOD (company number 207268330) is a Crypto-Asset Service Provider (CASP) applicant operating within the transitional period under Article 143 of Regulation (EU) 2023/1114 (MiCA), with a CASP licence application pending before the Bulgarian Financial Supervision Commission (FSC). Paysolo EOOD also holds a registration as a Virtual Asset Service Provider (VASP) with the Bulgarian National Revenue Agency (NRA) under the Measures against Money Laundering Act.

Paysolo partners with various licensed European Payment Institution providers and availability of certain services may vary depending on national regulations and partner policies.

Important Warning: Buying crypto is highly risky and speculative. You can lose all the money you invest. Crypto prices can change drastically in a very short time.

Crypto-assets have varying environmental impacts, with some having a greater impact than others. Read our MiCA sustainability indicators disclosure for BTC, ETH and LTC (Table 2 / Table 3 template).

Your investments on this platform are not protected by any European investor compensation or bank deposit insurance schemes. If a loss occurs, you will not get your money back from the government or any backup fund. Make sure you fully understand how crypto works and only invest what you can afford to lose. For more details, read our . You may also review the third-party technical papers for each protocol. These are not MiCA Article 6 white papers.

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