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Формуляр за подаване на жалба / Complaint Submission FormMiCA Art. 71

Подаване на жалбаSubmit a Complaint

Използвайте този защитен онлайн формуляр, за да подадете жалба до PAYSOLO EOOD. Подаването и разглеждането на жалби е безплатно.Use this secure online form to submit a complaint to PAYSOLO EOOD. Submission and handling of complaints is free of charge.

Регулаторен запис / Regulatory Record

Подаването и разглеждането на жалби е безплатно.Submitting and handling complaints is free of charge.

Ще потвърдим получаването в рамките на 5 работни дни.We will acknowledge receipt within 5 business days.

Личните данни се обработват за разглеждане на жалби и се съхраняват минимум 5 години.Personal data is processed for complaints handling and retained for at least 5 years.

Уведомление за поверителност / Privacy Notice

Личните данни в този формуляр се обработват от „ПЕЙСОЛО“ ЕООД като администратор с цел разглеждане на жалбата, на основание изпълнение на регулаторно задължение и легитимен интерес (чл. 6, § 1, букви „в“ и „е“ от GDPR). Данните се съхраняват минимум 5 години. Жалбоподателят разполага с правата по чл. 15–22 от GDPR. Контакт: support@paysolo.io.

The personal data in this form is processed by PAYSOLO EOOD as data controller for the purpose of handling the complaint, on the basis of compliance with a legal obligation and legitimate interest (Article 6(1)(c) and (f) GDPR). The data is retained for a minimum of 5 years. The complainant has the rights set out in Articles 15–22 GDPR. Contact: support@paysolo.io.

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Можете също да подадете жалба в свободен текст или подкрепящи документи по имейл на / You may also submit a free-text complaint or supporting documents by email to support@paysolo.io

Стъпка 1 от 5 / Step 1 of 5

Информация за жалбоподателя / Information About the Complainant

Посочете основните данни на физическото или юридическото лице, което подава жалбата. / Provide the main details of the individual or legal entity submitting the complaint.

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